Terms and Conditions


Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions:

RESERVATION & CHECK IN INFORMATION

  • Check in time for all accommodation is 2pm
  • Check out time for all accommodation is 10am

RATES TERMS & CONDITIONS

  • All accommodation base prices are based on 2 adults.
  • Additional guests for suites & cabins are $15 per adult per night and $10 per child per night 
  • Additional guests for powered and unpowered sites are $5 per guest per night 
  • Minimum night stay at Manager's discretion during the following periods:
    o Easter Holidays
    o Christmas / New Year Holidays
    o September & April school holidays 
    o Event weekends
  • The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff. 
  • Prices quoted at the time of booking, inclusive of GST and firm upon full payment for the specified time and duration. 
  • No booking can extend past 150 consecutive days
  • All rooms are serviced on the 7th night of booking at no extra charge
  • A minimum deposit of $25 for sites, $50 for suites & cabins or 25% of the booking, whichever is larger
  • Family Parks discount  10% off, up to the value of $20 for powered sites or camping and up to the value of $40 of cabins & suites per stay
  • One discount per customer per stay
  • Persons under 18 must be accompanied by a parent or guardian. 

REFUND POLICY

Refunds of deposits and fees paid are available under the following circumstances:

Notice given at least 15 days before check-in:  
Where at least 15 days notice of full or part cancellation has been given a full refund will apply.

Notice given between 14 days and 72 hours before check-in:
Where notice has been given between 14 days and 72 hours prior to check-in a 50% refund of all site fees/deposits paid will be given.

Notice given less than 72 hours before check-in:
Where notice is given less than 72 hours prior to check-in, no refund will be given.

An additional administration fee of $30 will be deducted from all refunds made by cheque.

'No shows; and cancellations after check–in, forfeit all fees paid. If after arrival guests are dissatisfied with any aspect of their accommodation and decide to terminate their stay, the amount refunded, if any, will be at the discretion of management. The Park reserves the right to cancel bookings for 'no shows'.

Refunds will only be given in regard to the above conditions. Refunds will not be given if guests simply changed their mind, their circumstances change, choose wrong accommodation or due to weather conditions (except in the case of the emergency services evacuating the Park).

NB. Mid/peak season – where minimum booking stays are required no refunds will be made when the bookings open to shorter stays

ONLINE RESERVATIONS 

All online reservations require payment in full at the time of booking. Should guests prefer to only pay an initial deposit (subject to the conditions above) they will need to call the reservations staff to confirm their reservation. Some rates and specials displayed online may not be bookable over the phone or may require payment in full regardless of booking method. Remember to check the conditions of all specials.