Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions:
Refunds of deposits and fees paid are available under the following circumstances:
Notice given at least 15 days before check-in:
Where at least 15 days notice of full or part cancellation has been given a full refund will apply.
Notice given between 14 days and 72 hours before check-in:
Where notice has been given between 14 days and 72 hours prior to check-in a 50% refund of all site fees/deposits paid will be given.
Notice given less than 72 hours before check-in:
Where notice is given less than 72 hours prior to check-in, no refund will be given.
An additional administration fee of $30 will be deducted from all refunds made by cheque.
'No shows; and cancellations after check–in, forfeit all fees paid. If after arrival guests are dissatisfied with any aspect of their accommodation and decide to terminate their stay, the amount refunded, if any, will be at the discretion of management. The Park reserves the right to cancel bookings for 'no shows'.
Refunds will only be given in regard to the above conditions. Refunds will not be given if guests simply changed their mind, their circumstances change, choose wrong accommodation or due to weather conditions (except in the case of the emergency services evacuating the Park).
NB. Mid/peak season – where minimum booking stays are required no refunds will be made when the bookings open to shorter stays
All online reservations require payment in full at the time of booking. Should guests prefer to only pay an initial deposit (subject to the conditions above) they will need to call the reservations staff to confirm their reservation. Some rates and specials displayed online may not be bookable over the phone or may require payment in full regardless of booking method. Remember to check the conditions of all specials.