Terms and Conditions
Acceptance of an accommodation booking is acknowledgement and agreement to these terms and conditions:
RESERVATION & CHECK IN INFORMATION
- Check in time for all accommodation is 2pm
- Check out time for all accommodation is 10am
- All accommodation base prices are based on 2 adults.
- Additional guests for suites & cabins are $16 per adult per night and $11 per child per night
- Additional guests for powered and unpowered sites are $7 per guest per night
- Minimum night stay at Manager's discretion
- The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
- Prices quoted at the time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
- No booking can extend past 30 consecutive days
- All rooms are serviced on the 7th night of booking at no extra charge
- A minimum deposit of $25 for sites, $50 for suites & cabins or 25% of the booking, whichever is larger
- Family Parks discount 10% off, up to the value of $20 for powered sites or camping and up to the value of $40 of cabins & suites per stay
- One discount per customer per stay
- Persons under 18 must be accompanied by a parent or guardian.
TERMS & CONDITIONS
Acceptance of an accommodation
booking is acknowledgement and agreement to these terms and conditions:
- Your stay with us is conditional upon
payment of the prescribed tariff as set down by us and contained in your
booking confirmation notice
- Upon check in you will be required to
provide a driver’s licence and credit card which may be used for security
and incidentals. Full payment of fees is due on arrival unless
prior settlement arrangements have been accepted by park management.
- Check out is strictly 10:00am, departure
after this time may incur additional charges.
- The registered guest must advise park
management of any change in the number of persons using the room/site and
agree to pay any additional charges for additional persons not included in
the number stated at the time of registration.
- Monies or other valuables, goods or
vehicles that belong to guests, brought in or in to the rooms, sites,
grounds or car park remain the responsibly of the guest and the park
and/or management are not responsible for their safe keeping. Guests
agree to not make any claim against the park and/or management for any
damage or loss to their goods or valuables, regardless of how or where the
loss or damage occurred.
- Room keys must be returned on departure,
the registered guest will be charged for a replacement key if it is lost
or failed to be returned.
- The registered guest has the
responsibility of ensuring that people staying with them behave in
an appropriate manner and conforms with our terms and conditions. The
registered guest will be held responsible for the conduct of the persons
staying with them and be financially liable for any costs arising
including noise, damages or extra cleaning.
- We reserve the right to terminate
without notice the occupancy of a guest and persons staying with them, who
behave inappropriately. This condition also applies to guests who
entertain visitors who are in breach of these terms and conditions.
Inappropriate behaviour includes but is not limited to consistent breaches
of these terms and conditions, drunken, bullying, or loutish behaviour,
intimidation of staff or other guests, malicious damage to
property, unreported negligent damage, theft, or any other form of
behaviour deemed by the management to be a danger to the offending guest,
other guests, employees, contractors and the like.
- All suites and cabins are smoke and pet
free. If the odour of cigarette smoke or evidence of pets in the rooms is
detected by the park cleaners at departure the registered guest will be
charged an excessive cleaning fee.
- Our suites and cabins are equipped with
a small kitchenette and all essential cleaning equipment. It is
a condition of your stay that all washing up is attended
to prior to your departure and the general cleanliness of the suite/cabin
is such that extra cleaning is not required. Should the suite/cabin be
soiled to the extent additional cleaning is required the cost of that
cleaning will be charged to the registered guest.
- Payment of damages, extra cleaning or
incidentals incurred by breach of the above terms and conditions will be
charged to the registered guest.
- The road system and parking area within
the Holiday Park has a 10kph speed restriction. Guests are always required
to adhere strictly to the speed limit. Guests and visitors using
pushbikes, skateboards and scooters are to wear the appropriate safety
equipment required by law when using these thoroughfares. Please note that
road users within the precincts of this facility are subject to the law as
it applies to all public roads as defined under the NSW motor Traffic Act.
- All guests must comply with NSW fire
regulations. Fires are permitted in designated fire pits only. Guests must
supply own timber, wood is not to be taken from the Reserve. All fires
must be extinguished when not attended. Fires MUST NOT be lit during a
Total Fire Ban.
- We reserve the right to amend these
terms and conditions without notice.
AFTER HOURS CHECK IN POLICY
Guaranteed check in time is after 14:00pm. Our
reception closes at 16:30pm, if you are arriving after 16:30pm , YOU
WILL NEED TO CONTACT RECEPTION TO ARRANGE CHECK IN. This applies for
all accommodation types including powered and non-powered sites, suites
and cabins. Our reception staff will provide information on how to enter the
park after 16:30pm.
If you are checking in after hours, please note
full payment for the room/s or site/s is required prior to 16:30pm on the day
of arrival to guarantee an after-hours check in. Part payments will not be
Check out time is 10:00am. Check out after this
time will incur additional charges.
Guests will be required to complete our
registration terms and conditions upon arrival. A credit card and valid photo
identification is required on check in for each room/site booked and will be
held as guarantee on the room/site and any incidental charges. If arriving
after hours and online registration form must be completed prior to 16:30pm
Wellington Caves Holiday Park reserves the right to
relocate any booking to a room/site of same standard. All bookings are subject
Refunds of deposits and fees paid are available under the following circumstances:
Notice given at least 15 days before check-in:
Where at least 15 days notice of full or part cancellation has been given a full refund will apply.
Notice given between 14 days and 72 hours before check-in:
Where notice has been given between 14 days and 72 hours prior to check-in a 50% refund of all site fees/deposits paid will be given.
Notice given less than 72 hours before check-in:
Where notice is given less than 72 hours prior to check-in, no refund will be given.
An additional administration fee of $30 will be deducted from all refunds made by cheque.
'No shows; and cancellations after check–in, forfeit all fees paid. If after arrival guests are dissatisfied with any aspect of their accommodation and decide to terminate their stay, the amount refunded, if any, will be at the discretion of management. The Park reserves the right to cancel bookings for 'no shows'.
Refunds will only be given in regard to the above conditions. Refunds will not be given if guests simply changed their mind, their circumstances change, choose wrong accommodation or due to weather conditions (except in the case of the emergency services evacuating the Park).
NB. Mid/peak season – where minimum booking stays are required no refunds will be made when the bookings open to shorter stays
All online reservations require payment in full at the time of booking. Should guests prefer to only pay an initial deposit (subject to the conditions above) they will need to call the reservations staff to confirm their reservation. Some rates and specials displayed online may not be bookable over the phone or may require payment in full regardless of booking method. Remember to check the conditions of all specials.